ALABDULLA's CV

Message
WhatsAppLinkedIn
ALABDULLA ALSHAGGA

ALABDULLA ALSHAGGA

Range Operator | Operations Management

Abu Dhabi, UAE

Profile summary

Experienced Range Operator with 5 years of professional background spanning operations management, safety protocols, and customer service. Managed and maintained training ranges, enforced safety protocols, and handled equipment maintenance while maintaining high standards of operational excellence. Known for addressing client inquiries, resolving complaints, and meeting key performance indicators across diverse operational settings. Committed to ensuring a safe and sustainable training environment through rigorous safety measures and effective problem solving.

Career highlights

Customer Service Operations: Provided direct customer service at Tadbeer by addressing inquiries, resolving complaints, and maintaining professionalism during high volume interactions.

Performance Standards: Met established key performance indicators regarding response time, customer satisfaction ratings, and resolution rates in daily operations.

Technical Troubleshooting: Applied problem-solving skills to troubleshoot issues and explain technical concepts clearly to nontechnical stakeholders.

Key skills

ProfessionalAdvanced Microsoft Office user Familiar with a range of software hardware and operating systems Problem-Solving: Strong ability to troubleshoot issues and develop effective solutions Able to explain technical concepts to nontechnical stakeholders clearly and concisely Ensures accuracy and thoroughness in all aspects of work Capable of prioritizing tasks and managing time efficiently to meet Deadlines Effective in working within a team environment sharing knowledge and supporting colleagues Nationality Emirati Date of Birth 07/09/1998
SkillsOperations Management Safety Protocols Customer Service Equipment Maintenance Conflict Resolution

Professional experience

Range OperatorSep 2022 - Present
International Golden Group Emirates Advance Training, Abu Dhabi
Customers ServiceAug 2019 - May 2021
Tadbeer, Abu Dhabi

Managed customer service operations at Tadbeer in Abu Dhabi, addressing diverse clientele inquiries and resolving complaints to ensure satisfaction. Handled high volume communications across phone calls, emails, and live chat sessions while maintaining professional standards.

  • Met or exceeded key performance indicators including response time, customer satisfaction ratings, and resolution rates.
  • Maintained composure and professionalism while managing high volume communications across multiple channels.
Dedicated and detail-oriented Range Operator with significant experience in managing and maintaining training ranges and related facilities. Possesses comprehensive knowledge of range safety protocols, equipment maintenance, and environmental conservation practices. Known for ensuring the highest standards of operational excellence and safety, effectively coordinating range activities, and maintaining equipment to optimal conditions. Adept at implementing safety measures and environmental conservation techniquesSep 2022 - Present
Range Operatorensuring a safe and sustainable training environment.

Education

High School CertificatedJan 2016 - Jan 2016
Khalifa Bin Zayed School

Art Section

  • Abu Dhabi with GPA (89.3)

Languages

Arabic · Professional

English · Professional